On Hold
Arielle McGuinness Published on: 06/10/2025
A booking error stranded me at the airport — but it wasn’t the error that stung. Silence and inaction left me powerless, waiting, and unheard.
Real-World Service Lessons
The Power of Intentional Simplicity
Arielle McGuinness Published on: 23/09/2025
What can a five-star panini shop in Padua teach us about customer experience? True differentiation often lies in restraint — focusing on essentials with precision and warmth.
Real-World Service Lessons
Trust through Transparency
Arielle McGuinness Published on: 05/09/2025
A salon visit in Bogotá turned into an unexpected reminder about the power of service. By being upfront about the process, showing proof of expertise, and creating an emotional connection, one stylist turned a daunting eight-hour appointment into an experience built on trust.
Real-World Service Lessons
Context is Everything
Arielle McGuinness Published on: 21/08/2025
A rural bus ride in Colombia becomes a reflection on why great service depends on context — and why solutions that work in one environment can fall apart in another.
Real-World Service Lessons