Apply for a Service Strategy Session →Start turning service friction into client confidence

Apply for a Service Strategy Session

Let’s talk about what’s really holding your service back.

I work with a select number of clients each quarter to ensure every engagement gets the focus and quality it deserves.

Each project receives dedicated support and measurable outcomes, with solutions tailored to your team’s needs and timelines that respect your priorities.

That’s why I offer a small number of obligation-free Service Strategy Sessions — a focused conversation to explore whether my support is the right fit for your team.

If you want to move towards solutions with clarity and confidence, this is the fastest way to get started. Please complete this short Application Form so I can understand your needs, priorities, and goals. I’ll then be in touch promptly to confirm the best way forward.

What to expect from your Service Strategy Session:

In your Service Strategy Session, you can expect:

Clarity on your current service challenges — an open conversation to bring key issues into focus.
Fresh perspective — insight into what might really be driving client friction.
Tailored next steps — explore how my frameworks and approach could support your team and whether we’re the right fit to work together.

✨ Whether we end up working together or not, you’ll leave the session with a clearer sense of your next steps and priorities right away.

Ready to apply?

Please complete the form below so I can learn more about your team and ensure our session delivers the most value possible.

Not quite ready for a Service Strategy Session? That's absolutely fine.

If you have a general question, media enquiry or collaboration idea, you're welcome to use my Contact Me form instead.

First Name *

Last Name

Email *

Organisation *

Your Role

What's been your biggest service challenge in the past 6-12 months? *

What would a successful outcome from working together look like for you? *

Where is your team based? *

Roughly how many people in your frontline team/s?

What service/s are you interested in? *

Which best describes your current budget for CX training, coaching, or consulting? *

We're ready to invest now

We're exploring options for future planning

Any other information you'd like to share?

By checking this box, I consent to receive service-related communications, such as appointment reminders and updates related to my requested services. I may unsubscribe from these communications at any time.

I personally review every application and

reply within a few business days.

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