Welcome to The Service Lens — a blog that explores real-life moments where customer experience comes to life.

I’m Arielle McGuinness, and I’m passionate about helping service teams show up with more confidence, empathy, and clarity.

Here, you’ll find personal stories, frontline insights, and practical takeaways — all drawn from my work with global service teams and my own experiences on the road.

Whether you’re in customer service, team leadership, or just curious about what makes great service feel effortless, I invite you to explore what better CX looks like — one real interaction at a time.