Welcome to The Service Lens — a blog that captures everyday encounters and what they reveal about customer experience.

I’m Arielle McGuinness, passionate about empowering service teams to show up with confidence, empathy, and care.

You’ll find personal stories, frontline lessons, and practical takeaways — shaped by years of working with global service teams and my own experiences on the road.

Whether you’re supporting clients on the frontline, guiding a team, or simply curious about the power of human connection in service, I invite you to explore what better CX can look like — one moment at a time.