1. Who We Are

This Website is owned and operated by Arielle McGuinness, providing customer experience coaching and consulting services globally. For the purposes of applicable data protection laws, Arielle McGuinness is the Data Controller of your personal information.

2. Information We Collect

We may collect the following personal information when you interact with our Website:

Name

Email address

Phone number

Organisation & Country

Quiz responses (where applicable)

Information provided when downloading resources or lead magnets

Any details you choose to provide via contact forms or service pop-ups

We collect this information with your consent when you complete a form, quiz, or download request, or otherwise contact us.

3. How We Use Your Information

Your information may be used to:

Respond to your enquiry or consultation request

Provide requested services and resources

Send optional follow-up communications you’ve agreed to receive

Improve our services and website experience

Prepare for potential future offerings, including email communications or product sales

We do not sell or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We may use trusted third-party services to help operate our Website and deliver services, such as:

Mastermind Business Hub – to manage forms and potential email communications

Analytics providers – to understand site usage and improve user experience

These providers may store your data in accordance with their own privacy policies. We recommend reviewing their policies if you’d like more information.

5. Marketing & Newsletters

We are not currently sending newsletters or promotional content, but may introduce these in the future. If so:

You will only receive them if you opt in

All emails will include an unsubscribe link

Communications will be managed through Mastermind Business Hub or a similar service

6. Cookies and Analytics

Our Website may use cookies and similar technologies to enhance your browsing experience, understand visitor behaviour, and improve performance.

In the future, we may enable analytics tools (such as Google Analytics). These tools may collect anonymised usage data and set cookies on your device. You can manage or disable cookies via your browser settings.

7. E-Commerce & Payment Information

If we introduce paid digital products or services in future:

Payments will be processed securely via third-party providers (e.g., Stripe, PayPal)

We will not store any payment card details on our Website

8. International Data Handling (Including UK & EU)

If you are located in the UK or EU, you have rights under the General Data Protection Regulation (GDPR), including:

The right to access, correct, or delete your data

The right to restrict or object to how your data is processed

The right to withdraw consent at any time (without affecting prior lawful processing)

The right to data portability

To exercise these rights, contact us at [email protected]

9. Children’s Privacy

Our services are intended for business use and are not aimed at individuals under 16. We do not knowingly collect data from children. If we learn we have done so without parental consent, we will delete the information.

10. Data Retention

We keep personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

11. Data Security

We take reasonable steps to protect your personal data from unauthorised access, misuse, or loss. However, no method of internet transmission is completely secure, and we cannot guarantee absolute protection.

12.Contact Us

If you have any questions about this policy or wish to exercise your rights:

📧 Email: [email protected]

🌐 Website: www.ariellemcguinness.com

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements. The updated version will be posted here with a revised effective date.