Services
Poor service isn’t just frustrating, it’s expensive.
High turnover, inconsistent delivery, and rising complaints quietly erode profit, reputation, and trust.
The good news? It can be fixed.
I help service-led teams reduce escalations, strengthen confidence, and deliver consistent,
human-centred experiences that build trust and long-term client value.
From high-impact workshops to framework design, every solution is practical, people-first,
and tailored to your team’s real-world challenges.
My approach is particularly suited to travel, online retail, and global support teams
where daily service pressure meets high client expectations.
Each service is tailored to your team’s context.
Browse the options below to discover the right solution for your service goals.
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001. Live Workshops for Frontline Teams
Equip your team with the communication, confidence and empathy to handle any client interaction with clarity and calm.
Interactive, facilitator-led sessions that build the everyday communication, service recovery and decision-making skills your team relies on.
Popular Topics include:
Empathy and effective communication
Six-step framework for crisis resolution
Six-step framework for effective call handling
Navigating difficult client interactions
Service recovery strategies
Cross-cultural customer engagement
Engaged teams perform 14% better, sales can jump 18%, and profit margins may climb up to 23%.
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002. Service Audits & Quality Reviews
Identify the root causes of service gaps and gain insights that drive measurable improvements in consistency, trust and retention.
An objective, insight-driven review of your service delivery, highlighting patterns that impact consistency, trust and client experience.
This includes:
Call sampling and analysis
Constructive, thematic feedback
Coaching tips for team leaders
Support for AI integrated QA development
Businesses that regularly review and refine their service delivery see up to 60% higher customer retention rates.
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003. Quality Assurance Frameworks
Go beyond compliance with QA frameworks designed to coach, not score.
Custom QA tools aligned with your brand, priorities and people, built for both live coaching and AI integration.
What's included:
Framework design
Clear, consistent scoring criteria
Behavioural indicators tailored to your service style
Compatible with your existing scripts
Support for team coaching and AI readiness
🔗Often paired with Service Audits for stronger outcomes
Over 90% of contact centres say QA noticeably improves the quality of inbound interactions.
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004. Customised Coaching Programs
In most service environments, performance issues don’t start with people; they start with structure.
Leaders are often promoted for performance but rarely supported to lead.
Agents know their systems and products but not always how to handle clients with calm and confidence.
Customised Coaching Programs close that gap, building capable, consistent, client-focused teams who feel in control, even when things get tough.
For teams or leaders who want to embed new skills, maintain momentum, or build internal capability.
Programs can be designed as short-term projects or ongoing partnerships.
Only a select number of coaching clients are accepted each quarter to ensure depth and quality of support.
Research by the International Coaching Federation shows that over 70% of people who received coaching
improved their performance, communication, and relationships at work.
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005. Enterprise Solutions
Transform your frontline into a driver of retention, revenue and trust across global markets.
Strategic, multi-quarter partnerships designed for organisations seeking measurable CX improvement.
Enterprise engagements combine audits, frameworks and leadership coaching into one outcome-focused program.
What's included:
Strategic service audits with board-level reporting
Custom QA Frameworks tied directly to business goals
Leadership & frontline coaching programs
Retainer options with quarterly reviews & executive workshops
Best for: Service-led organisations seeking to reduce churn, protect revenue, and scale service consistency across global teams.
Let’s explore what’s right for your organisation — limited enterprise partnerships open each quarter.
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006. Coming Soon: eLearning Modules
On-demand tools to keep your team sharp, confident and consistent, wherever they are.
Self-paced learning that reinforces workshop outcomes, supports onboarding and strengthens continuous development for remote or growing teams.
✨Join the waitlist below to be the first in line when these launch.
Ready to see results for your team?
Not quite ready to apply?
Let’s stay in touch. I’m always happy to share ideas or explore collaboration
Copyright © 2025 Arielle McGuinness. All Rights Reserved.
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